Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Account Manager and play a key role in shaping these experiences.

Key Responsibilities

• Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions.

• Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences.

• Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players.

• Analyze player behavior and performance data to identify trends and refine engagement strategies.

• Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction.

What We're Looking For

• Experience in a customer-focused role, ideally within iGaming or online gaming.

• Strong interpersonal skills and a genuine commitment to high-quality customer service.

• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Familiarity with Intercom, Discord, or CRM systems is an advantage.

• An analytical mindset, with the ability to translate data into actionable strategies.

• Fluent in English; additional languages are a plus.